Providing end-to-end IT support for PSS, IBE, DCS, and agency portals — reducing costs, ensuring reliability, and improving the passenger experience.
Context
Andes Líneas Aéreas relied on a complex ecosystem of core airline systems — Passenger Service System (PSS), Internet Booking Engine (IBE), Departure Control System (DCS), and agency portals. Maintaining these systems at peak performance was critical to their daily operations.
The challenge was ensuring stability and responsiveness across all platforms while also controlling operational costs and maintaining a positive user experience for both passengers and partners.
Approach
We provided comprehensive IT support covering every core system, combining proactive monitoring with rapid incident resolution. Our team managed integrations, optimized processes, and worked closely with Andes’ technical and commercial teams to align system performance with business goals.
This included technology updates, performance tuning, and a focus on security and scalability, leveraging Vue.js, Python, and AWS to keep systems stable and adaptable.
Results
- Reduced operational costs through more efficient system management.
- Improved reliability across booking, check-in, and agency sales channels.
- Enhanced user experience for passengers and travel agency partners.
Key Technologies
Vue.js | Python | AWS